This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, submit an application, reserve a kitten, request shipping, or contact us by email, phone, text, or social media. It applies to information collected online and offline that relates to providing our services, communicating with you, and completing a kitten placement. By using our website or providing information to us, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit information. This policy is intended to be easy to understand while still being detailed enough to set clear expectations about what data we keep, why we keep it, and how you can request changes or deletion. If any section conflicts with a signed purchase agreement regarding records we must keep for legal or business purposes, the written agreement will control for that limited purpose. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements, and the updated version will be posted on this page with a revised effective date.
Information We Collect
We collect information you choose to provide when you fill out forms, send messages, place a deposit, request shipping quotes, or ask questions about available kittens. This may include your first and last name, email address, phone number, billing address, shipping destination, and general household information that helps us evaluate a placement, such as whether you have other pets or young children. If you make a payment, we may collect transaction details such as the amount, date, and payment method. Payment processing is typically handled by third party providers, so we do not intentionally collect or store full credit card numbers or banking credentials on our own systems. We may also collect copies of documents you send to us voluntarily, such as veterinary records if a health concern arises, identification if needed to prevent fraud, or signed agreements and acknowledgments. If you contact us through social media platforms, the information we see may depend on your privacy settings and the platform policies, and messages may be stored for customer support and recordkeeping.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through standard web technologies. This can include your IP address, device type, browser type, operating system, pages viewed, time spent on pages, approximate location based on IP address, and referral source. We may use cookies or similar technologies to help the website function properly, remember preferences, reduce spam, and understand how visitors use the site. Some cookies are essential for site performance, while others may support analytics that helps us improve our content and user experience. You can control cookies through your browser settings, but disabling cookies may affect certain site functions. We do not knowingly collect sensitive personal information through cookies alone, and we do not use automated tracking to make decisions that have legal or similarly significant effects on you. If we use embedded content or third party tools, those services may collect information under their own policies.
How We Use Your Information
We use your information to respond to inquiries, process applications, confirm reservations, provide updates, and complete pickup, delivery, or shipping arrangements. Information may also be used to create and maintain your customer file, which includes signed agreements, communications related to your reservation, and required records about the kitten placement. We may use your contact details to send reminders about the required veterinary exam window stated in your purchase agreement, to confirm travel schedules, or to share care instructions. We also use information to prevent fraud, protect our business, enforce our policies, and maintain the safety of our animals. If you request customer support after your kitten goes home, we may use your messages and veterinary documentation to evaluate health questions under the terms of the signed agreement. In addition, we may use aggregated, non identifying information to evaluate website performance and improve our content. We do not sell your personal information, and we do not use your information to build marketing profiles unrelated to kitten placement.
When We Share Information
We may share limited information when it is necessary to provide services you request or to complete a placement safely. For example, we may share your name, phone number, and destination details with an approved courier or transport service to coordinate delivery. We may share information with veterinarians only when you authorize it, when it is required to support a health related discussion, or when it is needed to verify records connected to a guarantee claim. We may share payment related information with payment processors to complete transactions, and those processors may have their own privacy practices. We may also share information if required by law, court order, or government request, or if we believe disclosure is necessary to protect rights, safety, or property, including the welfare of our animals. If our business is reorganized, sold, or merged, customer records may be transferred as part of that transaction, subject to this policy and any applicable laws. We will not disclose your personal information to unrelated third parties for their marketing purposes without your explicit consent.
Data Retention and Storage
We keep personal information only as long as necessary for the purposes described in this policy, including communication, placement records, accounting, and legal compliance. Reservation and contract records may be retained for multiple years because they support dispute resolution, tax requirements, and animal welfare documentation. Messages and emails may be retained to document approvals, scheduling, refunds, or policy acknowledgments. Veterinary related records you provide may be retained as part of a health guarantee file, since they support the timeline and decisions connected to the kitten placement. We store records using reasonable administrative and technical safeguards such as restricted access, password protection, and secure storage practices. However, no system can guarantee absolute security, and we cannot promise that data will never be accessed, disclosed, altered, or destroyed by events outside reasonable control. If you believe your information has been compromised, contact us promptly so we can review the situation and take appropriate steps.
Your Choices and Rights
You may request access to the personal information we have about you, request corrections, or ask that we delete information that is no longer needed, subject to legal and business recordkeeping obligations. You may also opt out of non essential marketing messages if we send them, though we may still contact you about transactions, scheduling, or important service messages. If you live in a state with privacy laws that provide specific rights, you may have additional rights related to data access, portability, deletion, or limiting certain uses. We will respond to reasonable requests within a practical timeframe and may need to verify your identity before fulfilling a request. Some requests may be denied or limited if fulfilling them would violate legal requirements, compromise security, or prevent us from maintaining required records related to contracts, payments, or animal welfare. If you prefer not to provide certain information, you may still browse our website, but we may not be able to process applications, reservations, or shipping requests without the necessary details.
Children’s Privacy
Our services are intended for adults, and our website and communications are not directed to children under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes a child has provided personal information to us, contact us so we can review and delete it when appropriate. Families are welcome to involve children in learning about kitten care, but any application, contract, payment, or official communication must be completed by an adult. We encourage parents to supervise children online and to discuss safe sharing of personal information. If we learn that we collected personal information from a child under 13 without verified parental consent, we will take reasonable steps to remove that information from our records.
External Links and Third Party Services
Our website or messages may include links to third party websites such as payment providers, social media platforms, transport services, or veterinary resources. We are not responsible for the privacy practices, security, or content of third party sites. When you click a third party link, you are subject to that party policies and terms, not ours. We recommend reviewing third party privacy policies before providing personal information. If we embed third party tools, such as scheduling widgets or analytics services, those services may collect information under their own practices. We use third party services only when they provide value for operations or communication, but we do not control how they handle data after it is collected. If you have questions about a specific provider, ask us and we will clarify what we use and why.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, our business practices, or applicable laws. Any changes will be posted on this page, and the updated policy will include an effective date at the top or bottom. Continued use of the website after the effective date means you accept the updated policy. If changes are significant, we may provide additional notice such as a banner on the site or a message to customers with active reservations. We encourage you to review this policy periodically so you understand how your information is handled. Older versions may not be kept publicly available, but you may request a copy if you need one for your records. If you have concerns about changes, contact us before submitting new information or completing a new transaction.
Contact Us
If you have questions about this Privacy Policy, want to request access or correction, or want to ask about deletion of your information, contact us directly. Please include your full name, the best contact method, and enough detail for us to understand your request. If your request relates to a reservation or a signed agreement, include the kitten name or reservation date to help us locate the correct record. We aim to respond within a reasonable time and to handle privacy requests respectfully and securely. For security reasons, we may ask for verification before providing or changing personal information.